Customize Queue Items views

CRM 2011 – View Queue

CRM 3, 4 contain limitation to custom queue screen.

 The solution for CRM 3, 4:  create custom pages (a lot of work, I did it in CRM 4).

CRM 2011 allows customize Queue item screen and add columns from all related entities.

Steps:

1.       Open solution

2.       Add existing entity and select Queue Item

      3.    Open record All Items

       4.       Select fields from required entity

       5.  Save and Publish

Thanks,

Rami Heleg